Customer care
We’re Here to Help
Questions about Tubby, your order or bath time? Our team replies within 24 hours.
Email UsReal humans, replies within 24 hours.
tazuclayinfo@gmail.com
tazuclayinfo@gmail.com
Track Your OrderSee where your Tubby is in real time. Track now →
90-Day GuaranteeNot in love with bath time? Free returns and a full refund.
Send Us a Message
Tell us how we can help and we’ll get back to you within 24 hours.
Quick Answers
Most questions are answered here.
When will my order arrive?
Orders ship within 24 hours and usually arrive in 6–10 working days. You’ll get a tracking link by email as soon as it ships.
How do I track my order?
Use our Track Your Order page with your order number and email.
Can I change or cancel my order?
Yes, if it hasn’t shipped yet. Send us a message with your order number as soon as possible.
How do returns work?
You have 90 days to try Tubby. If bath time isn’t easier, contact us and we’ll arrange a free return and a full refund.
Where are my free gifts?
The Complete set ships with the built-in thermometer, the newborn cushion and the shampoo visor in the same package.